FAQ

AllPicture connects your phones, cloud folders, NAS, and local drives, removes clutter and duplicates, and presents one clean picture library.

No. AllPicture is designed to separate screenshots, memes, receipts, and similar clutter from the main library so the meaningful pictures stay visible.

No. Duplicate detection is automatic. AllPicture keeps the best version visible and hides lower-quality copies.

The privacy goal is plain: your pictures stay private, even from us. Encryption and local AI are core parts of the architecture.

No. Smart previews make the full library feel available on mobile without downloading every original file.

AllPicture uses plans and credits for storage and AI actions. If you see an unexpected payment, billing, plan, or charge screen, do not enter payment details; pause and contact support.

Credit limits are intended to pause heavy background work before a user is surprised by extra activity. Your library should remain viewable, and original files on your own devices and connected sources are not deleted by AllPicture. Contact support if a credit or billing state blocks your path.

Account recovery requires care because private archives should stay under user control. AllPicture can guide you through the available recovery path for the tested scenario, but you should never send passwords, authentication codes, recovery secrets, or private media in a support message.

Yes. Create an account to start with AllPicture. You can decide which photo sources to connect after account creation.

You can reach AllPicture Support through the help form on allpicture.ai or via email at mail@allpicture.ai. Choose the relevant category in the form so your request is routed to the right team.

Include a short description, date and approximate time of the issue, your device, operating system, and browser/app version if known. Note the last two to three steps before the issue occurred and whether it repeats. Screenshots are helpful when redacted and free of private media or sensitive account details. Never send passwords, authentication codes, payment details, or private photos.

We prioritize support requests by urgency. Reports about possible data loss, security concerns, or unexpected payment screens receive extra attention. General support, onboarding, and feature questions are handled once the team has reviewed them. For urgent cases, please include the relevant details upfront so we can understand the issue more quickly.

If you are in a private beta or guided onboarding group, use the help form or email mail@allpicture.ai and mention your beta status. We will guide you through the first steps. During this phase, do not treat AllPicture as your only photo archive. Keep your originals and backups in their current location.

Please report security vulnerabilities or concerns confidentially to security@allpicture.ai. We handle such reports with priority and will respond as quickly as possible. Please do not share public details until we have reviewed the report.

You can contact us through the help form or by email. Depending on the channel and current setup, you may receive a confirmation or a direct follow-up. If you are unsure whether your message arrived, check your spam folder and resend the request if needed. Please do not include passwords, one-time codes, or private photos in support messages.

We use the information in your support request to review and respond to your issue. Please share only what is needed for the case, and do not send passwords, one-time codes, payment details, or private photos. Support communication may be processed in the systems we use to operate and handle requests. We keep support data only for as long as needed for handling, traceability, and operations.